Get the right level of Support for your requirements!

Silver Support

The Silver Maintenance and Support Agreement provides telephone support during normal business hours to experienced support engineer professionals, This level of support does not include upgrades or any other support tools.

Gold Support

The Gold Maintenance and Support Agreement is our standard support platform, providing a formal structure of application software support services. A range of direct and self-help technical assistance options allows you to maintain optimum performance from your CitectSCADA software, whilst automatic product updates keep you at the forefront of technological advancements.

GoldPlus Support

The GoldPlus Maintenance and Support Agreement is a 24/7 extension to Gold Support service and is differentiated by enhanced response and escalation commitments, and a pre-service remote audit to capture site information.

Enterprise Support

Global Enterprise Support Agreements can be set up to include any of our services. An Enterprise Support Agreement ensures a single point of management; common commercial terms and annual purchasing price reviews. Multiple global sites are covered and additional sites can be covered at any time during the Support Agreement, subject to a fee.

Specialty Driver Support